Month: January 2009

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Getting Everything You Can Out Of All You’ve Got by Jay Abraham

My Notes on “Getting Everything You Can Out Of All You’ve Got” by Jay Abraham:télécharger (4)

Only 3 Ways to increase income:

  • Increase the number of clients
  • Increase the size of the sale per client
  • Increase the number of times that client buys from you

Difference between a customer and a client

  • A customer is someone who purchases something.  A client is someone under our protection.  So when a client wants to buy a bicycle for his son, what he really wants to spend precious time with his son to teach him to ride a bike, so its in his best interests if I sell him the best bike in the store that won’t crumple if he bumps into a tree.  I am a trusted advisor, so he’ll be back next year to get bikes for the whole family.


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12: The Elements of Great Managing by Rodd Wagner and James K. Harter

My Notes on “12: The Elements of Great Managing” by Rodd Wagner and James K. Harter:9781595629982_p1_v3_s369x593

1. I know what is expected of me at work

Like a Jazz band or the team on an aircraft carrier, or a NBA basketball team.  More than knowing their tasks, they have been working as a team for so long, they can anticipate moves and have contingency plans.  I know the tasks to complete but more importantly, how my role fits in with everyone else.

2. I have the materials and equipment I need to do my work right

Be open to other peoples suggestions about how they could do a better job. Eg the special gloves at the fibreglass factory.  Small refinements add up over time.  And mean a lot to the employee – they feel listened to and cared about and they reward the company with loyalty and pitching in when needed.  Bad idea: Not allocating people their space, having fluid desk arrangements Continue reading “12: The Elements of Great Managing by Rodd Wagner and James K. Harter”